Home renovation is often expensive, but consumers often lack experience and tend to overlook quotation details, leading to disputes. Many contractors in the market provide quotations covering varying numbers of items with different levels of detail. Consumers lacking sufficient information as evidence will find it difficult to pursue claims when disputes arise later. The more detailed, clear, and accurate the quotation, the better it ensures project details and charges.
A comprehensive quotation often includes items such as "detailed listing of all works", "quantity of each work item", "unit price of each work item", "subtotal by category", "project total", "calculation method for labor/materials charges", "payment terms", "contract terms", "project duration", and "listing of insurance fee calculation method".
Before obtaining quotations and signing contracts, consumers must ensure they understand the terms and conditions of the construction contract, including project start and completion dates, project details and charges, payment terms, warranty period, breach of contract fees, compensation and calculation methods, etc. Having these clearly stated in the quotation makes it easier to find answers when disputes or disagreements arise.
For example, among various work items in a quotation, masonry work (waterproofing, plastering, etc.) generally involves a higher proportion of costs. Consumers should request information about waterproofing materials, waterproof layer height, and waterproof seepage testing. For "labor and materials included" services, consumers should request specific definitions, such as the number of primer or topcoat layers applied, which often affects effectiveness and durability, as well as charges for special requirements like anti-formaldehyde paint or "wall stripping". For electrical work, consumers should clarify switch positions, quantities, models, and charges. Consumers should also clearly understand protective measures during demolition of old renovations before and after construction, construction waste disposal fees, cleaning details, formaldehyde removal service charges, or insurance coverage.
Consumers preparing for renovation must make detailed enquiries and also note the following:
- For larger projects with more substantial budgets, it is advisable to hire a professional works consultant to follow up and manage;
- If the works involve modifications to electrical installations or drainage systems, you should first understand the relevant legal regulations and restrictions, and ensure work is performed by licensed personnel or under their supervision;
- When ordering custom furniture, charges for materials, transportation, etc. should be clearly stated. Drawings, dimensions, samples, and colors should also be confirmed as accurate before signing confirmation;
- Consumers or relevant persons must regularly follow up on progress and quality
- After completion of works, conduct a comprehensive inspection and establish a list of rectification items, etc.
When consumers purchase furniture, they generally consider durability and aesthetics. However, remember that product quality is the most important factor to consider. Consumers should also not overlook details when purchasing and using furniture. As long as consumers are careful and cautious, they will purchase satisfactory items and use them safely. Whether purchasing or using furniture, attention should be paid to the following areas:
• Design drawings: Custom furniture differs from ready-made furniture - consumers can only rely on design drawings as reference for structure and appearance, so the accuracy of design drawings is very important. When receiving drawings, consumers should carefully review product design and dimensions, verify the content, and immediately raise any questions, as all disputes will be based on the drawings.
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• Detailed receipts: Consumers should request that the merchant clearly state all agreed terms in the contract or receipt, listing all details such as materials, dimensions, prices, or warranty terms, etc.
• Warranty period and return/exchange terms: For display furniture, carefully inspect the product before payment, such as for scratches, stability, etc. Before purchasing, clearly understand the relevant warranty period and return/exchange terms, and be sure to retain purchase receipts so that if problems arise during the warranty period, you can contact the merchant for follow-up.
• Accurate dimensions: Consumers should clearly understand all external and internal dimensions of furniture, as well as the space required for transportation and assembly, to ensure proper installation and placement at home.
• Safety: Most Hong Kong homes have limited space, leading to increasing numbers of foldable or adjustable transformable multi-purpose furniture and large modular furniture. Furniture often contains built-in movable mechanisms and parts, so attention must be paid during use, such as noting weight-bearing capacity, safety during use, or usage rules, etc. When purchasing, priority should also be given to models with secure safety devices, such as automatic locking and safety bars, etc., to prevent risks of sliding or folding accidents.
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